Guarantees and refund policy
It depends on each camp. If cancellation policy is not displayed on the booking page for a camp, then it will be as follow:

  • More than 30 days before departure : 100%
  • Less than 30 days and more than 48h before departure : 90%
  • Less than 48h and more than 24h: 70% of the total amount
  • Less than 24h: strictly no refund

Refund will be processed under 14 days.


* All refund will be done minus the occuring bank fees.


Payment Terms

  • Payments are due and payable without discount within thirty days from the date of the transaction.
  • Any payment not made on the date agreed to our billing address bears interest at a rate of 1% per month without any prior notice being required.
  • The mode of regulation is in effect the payment gateway via Omise and PayPal. No other mode of payment will be accepted unless explicitly granted in our society.


All requests have to be made by email ONLY at elephant@touristinformation.in.th and will be treated under 30days

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